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Key Account Specialist Asia Pacific

Reference number: 221080086

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Key Account Specialist Asia Pacific

Your tasks

  • Assist Key Account Manager to respond to Tenders and RFQs (in coordination with RHO TM), ad-hoc inquiries and regular rate review and proper follow-up.
  • Assist Key Account Manager to implement the SOP/IOP with operation team with APAC region
  • regular internal meeting with KAM & business-related branches, ensure the requirements from clients are implemented properly.
  • Work as escalation contact of customer inquiry and service complains, properly handle it together with local team.
  • Monitor customer payment status.
  • Support the preparation of service review meeting with customer, including KPI analysis, presentation preparation.
  • Independent processing of business processes, customer communication and meetings (during the absence of the Key Account Manager).
  • Build up and maintain the customer relationship for smooth operation and problem solving.
  • Ad-hoc tasks will be assigned on regular basis by KAM Manager and Department Head.

Your qualifications

  • Degree in Logistic Management / Supply Chain / Business Management.
  • Industry knowledge for handling procedures of airfreight or sea freight.
  • Minimum 5 years’ working experiences preferably in an international freight forwarding industry as sales staff or operation executive.
  • Strong communication skills, service minded, sales oriented with excellent service quality.
  • Positive attitude and must be a good customer-oriented team player in a fast paced environment.
  • Possess high initiative with good interpersonal, verbal and written communication skills in English.
  • Proficient in Microsoft office applications.
  • Strong communication, negotiation and problem solving capabilities.
  • High attention to detail who is meticulous and efficient.
  • Cooperative, team player, self-disciplined and good time management.
  • Can use resources to achieve goals and objectives within timeline.

What we offer

We provide attractive remuneration package to the successful candidate.

Contact person

To apply, please send your detailed resume, with present and expected salary via mail to the Senior Human Resource Specialist at email address: marilyn.goh [at] dachser.com